Returns & Exchanges
We want you to love your Tilley gear, but if it is not the perfect fit, we accept returns of unworn and unwashed items within 30 days of purchase. Please ensure all original tags are attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online return portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging and include the packing slip provided in your confirmation email.
Attach Shipping Label
Download and print the prepaid return shipping label from our portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing